What is the Pulsa billing cycle?
On the 15th of every month Pulsa customers receive an invoice for sensor and gateway renewals for the upcoming month. For example, if your sensor renews on June 7 it will be included in your May 15 statement.
What are the Pulsa billing payment terms?
All Pulsa invoices are net 30 terms.
When will we receive an invoice that includes the service charge for a sensor or gateway?
Companies will receive one invoice for each payment period including the service fees for all sensors and gateways for which the current, paid service will end in that period and service renewal for that item is enabled.
How do I remove the service fee for a sensor or gateway that I no longer wish to use but was included in an invoice?
If your company receives an invoice that includes the service for a sensor or gateway for which you no longer wish to pay, you can update that invoice before it is paid. For example, let’s say your company receives an invoice on July 15 that contains sensors and/ or gateways that you are no longer using. Your invoice will be due by August 15. Before August 15 you can “disable renewal” of the unused hardware then Pulsa will re-issue an invoice.
Follow these instructions to disable service renewal for the unwanted item and trigger an updated invoice to replace the original:
- Login to the dashboard as a Billing Admin for the company.
- Access the specific sensors or gateways in the dashboard, click "Manage", and click the status in the "Service status" row.
- Select the "Service renewal" row and choose "Disable renewal".
- Within a couple of minutes Pulsa will automatically detect your requested invoice changes, and each Billing Admin in your company will receive a message in the dashboard that there are pending invoice updates.
- Click that message to confirm the invoice updates. Then the original invoice will be voided and a new invoice without the disabled items will be sent to replace the original.
How do I re-enable service for a sensor or gateway that I have previously stopped paying for?
If the service for a sensor or gateway ends and it is not renewed, that sensor or gateway is deactivated but it can be reactivated at any point to re-enable service. Deactivated items are hidden except in the "Hardware" list of the owning company, follow these instructions to find and reactivate them:
- Login to the dashboard as a Billing Admin user for the owning company.
- Select "Companies" and choose the company that owns the sensor or gateway.
- Find the "Hardware" section on this page and select "View all items"
- This list includes all items owned by the company, active or deactivated. Find the item you wish to re-enable service for in this list and click it.
- At the top of the sensor or gateway page you'll see a message that this item is currently deactivated, click the "Reactivate" button to begin reactivation.
- When reactivation is started a single-item invoice for that item's service is sent to the Billing Admins of the owning company.
- Pay that invoice and the item's service will immediately begin again: the sensor or gateway will no longer be hidden, access to all current and historical information will be restored, and features like alerts will be re-enabled.
My sensor or gateway isn’t reporting data, what happened?
Here are the reasons why your sensor or gateway service is interrupted:
- A Billing Admin has “deactivated” the sensor renewal at some point during the term and the service period has ended.
- Your organization has an outstanding invoice for this item. Meaning that it is unpaid beyond the payment terms. Pulsa payment terms are net 30. If an invoice is unpaid within 30 days after net 30 then Pulsa “suspends” the sensor and/ or Gateway renewals that are unpaid.
We have a gateway that we haven't begun using yet, are we paying for the service fee?
If a gateway has been set up/ initialized, but has not yet begun transmitting measures then the year of service has not started yet. This gateway is in a 'Dormant' state. Once you begin using the gateway, the service fee for it will automatically transition into a "Good" state, and a renewal invoice will be sent one year from that point
What happens to my data/ measurements if I stop paying for the service of a gateway or sensor?
When service is disabled for a gateway no data is received from that gateway, including for sensors for which service may be active. If this occurs there will be no measurements or other data submitted through the out-of-service gateway, and it may appear that sensors which were relying on it are "missing". If/when service is enabled again the gateway will begin transmitting all data as normal and historical data will be available again, however data over the unpaid period will be unavailable including for sensors that had relied exclusively on that gateway.
When service is disabled for a sensor all users lose access to the current measurements and historical data for that sensor, including disabling related features like alerts and integrations. No data is deleted, however, and if/when service is enabled again all historical data (even over the unpaid period) will be made available again in addition to the live measurement data and features like alerts and integrations.
How does Pulsa determine who pays for a particular sensor or gateway?
All service renewals are charged to the company that owns the sensor or gateway in the Pulsa dashboard. The owning company is chosen at the time the sensor or gateway is set up in Pulsa and that company always has full power over the sensor or gateway.
Will I be billed for disconnected sensors or gateways that are not currently being used?
Any assets for which auto-renewal is enabled will be billed at the end of its renewal term. This includes sensors and gateways that are not actively being used. To ensure that your company is not charged for unused assets, select “Disable renewal" for that sensor or gateway.
How do I control which sensors and gateways my company is charged for service?
When the current, paid service period ends for a sensor or gateway Pulsa charges a service renewal for that item. Users with the Billing Admin role can enable or disable service renewal for any sensor or gateway on that item's page in the Pulsa dashboard.
How do I choose which users can manage billing for my company including receiving and paying invoices?
Employees with the Billing Admin role in the Pulsa Dashboard will receive invoices for that company by email, can access the company's Payment Portal to pay those invoices, can see the history of all outstanding and paid invoices, and can see and control the service for each sensor or gateway owned by that company. Follow these instructions to see and control which users are Billing Admins for a company:
- Login to the dashboard, select "Companies", and click the company of interest in the list.
- The "Users" section includes all users currently in the selected company along with the currently selected role for each.
- Click a user to change their role. Only current Billing Admins in the company can give or remove the Billing Admin role to another user.
Who can see the billing details of my sensors and gateways including the service plan cost and payment history?
Only Pulsa users with the Billing Admin role can see billing details for a sensor or gateway. This includes all Billing Admins in the company that owns that sensor or gateway and only includes Billing Admins in another company if the sensor or gateway was shared with that level of access.
What are the “Roles” in the Pulsa Dashboard?
Role: Billing Admin
This person has the greatest level of permissions and can do everything that the other levels can do plus:
- receives invoices via email
- can access the Payment Portal to pay invoices
- can add more Billing Admins
- controls if renewals are enabled or disabled for each sensor or gateway
Role: User Manager
The person has the second greatest level of permissions and can do everything that the Editor and Viewer and do plus add and edit Users.
The Editor can modify traits of sensors shared with an organization but cannot modify organization details (i.e. adding new users)
The Viewer can only view sensors & add alerts
How do I pay an invoice and which payment methods are supported?
Pay invoices directly from the link in each email or from the Payment Portal accessible from the Pulsa dashboard. Follow these easy steps to pay an invoice:
- In the Pulsa Dashboard select “Companies” on the left menu
- Select your company’s name at the top of the page
- Select the blue “Payment Portal” button in the upper right
Once you are in the Payment Portal you will be able to see your account balance and your billing details.
- Select the “Add payment method” button to pay.
- In the first drop-down select either credit card or ACH (automatic fund transfer)
Where can I see the history of my paid and outstanding invoices?
In the Payment Portal select “Activity” in the menu on the left. Then you will arrive at a page where you can view Estimates, Invoices, Credit Notes, and Payments.
What information is collected about me, my business, or my sensors?
Pulsa partners with a leading billing provider, Invoiced. You might notice this name at the bottom of your invoice. We work with Invoiced because they’re experts when it comes to billing processes and logistics, and extremely secure as PCI Level 1 service provider.
We work with Invoiced to ensure that your billing and payment information, files, and data remain private and confidential. Due to the sensitive nature of billing and payments, we take this very seriously and make it our primary concern for all customers. Pulsa and Invoiced employees can not access your personal banking information unless needed in order to operate, develop, or improve the service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Neither Pulsa nor Invoiced will sell, rent or share your personal information with third parties without your prior consent.
What else is new?
There are now easier ways to stay in the know with Messages in addition to Alerts
- Alerts have kept the same functionality. When your specified trigger happens, an alert is sent to the specified employees in your organization.
- Messages are general notifications about maintenance issues, i.e. a gateway hasn't been set up.
Is there anything else that I should know about?
Here is a reminder of the Pulsa payment terms and information about how lapsed sensors will work under the latest billing functionality:
- All hardware and associated service fees are paid upfront for one month or one calendar year (depending on your contract), and auto-renewed by Pulsa unless you indicate otherwise.
- Pulsa’s payment terms continue to be Net 30.
- Renewals payments that are 30 days past due will go into “Lapsed” status and the Billing Admins will receive a message stating that the hardware has been automatically disabled, and auto-renewal has been disabled.
- When the bill is paid the hardware will automatically become active again and a Reactivation invoice will be issued by Pulsa.
Managing Automated Emails: How to Filter and Organize Your Inbox
We understand that automated emails can sometimes be overwhelming, filling up your inbox and making it difficult to find important messages. By following these instructions, you'll regain control of your email experience and ensure that important messages don't get lost in the automated clutter.
Filtering Automated Emails with Gmail: Gmail offers robust filtering options that allow you to automatically categorize and manage your incoming emails. To filter automated emails, follow these steps:
- Open your Gmail inbox.
- Locate an automated email that you'd like to filter.
- Click the checkbox next to the email to select it.
- Click the "More" button located above your inbox and select "Filter messages like these."
- In the next window, you can specify the criteria to identify automated emails. For example, you can filter by the sender's email address or certain keywords in the subject line or body.
- Once you've defined the filtering criteria, click the "Create filter" button.
- Choose the desired action for the filtered emails, such as applying a label, marking as read, or archiving them.
- Click the "Create filter" button to save your settings.
If you are running into issues please reference this Gmail help article
Filtering Automated Emails with Outlook: Outlook provides powerful email management capabilities, including the ability to create rules for filtering specific types of emails. To filter automated emails in Outlook, follow these steps:
- Open your Outlook mailbox.
- Locate an automated email that you'd like to filter.
- Right-click on the email and select "Create rule."
- In the "Create Rule" window, you can specify the criteria for identifying automated emails. You can filter by sender, subject, or other characteristics.
- Once you've defined the filtering criteria, choose the desired action for the filtered emails, such as moving them to a specific folder or marking them as read.
- Click the "OK" button to save your rule.
If you are running into issues please reference this Outlook help article
Conclusion: By taking control of your email environment, you'll be able to focus on the messages that matter most. If you have any further questions or need assistance, please don't hesitate to contact our support team.
Why am I receiving emails about paying invoices?
If you are receiving emails about an unpaid/ open invoice, do not worry.
These emails go out to everyone that has the permission to view and edit the Pulsa Dashboard. If you take a look at the Pulsa dashboard and look under "Users" everyone that is listed as a billing admin will receive these automated emails from us.
What does "automatic suspension" mean
We understand that the term "automatic suspension" used in our invoices may raise some concerns, and we would like to clarify its meaning to ensure transparency and avoid any confusion.
Automatic Suspension and Delinquent Payments: When an invoice remains unpaid for a period of 60 days, our system initiates an automatic suspension as a standard procedure. This means that after the specified period, your service will be temporarily discontinued until the outstanding payment is made.
We understand that sometimes sensors may go offline due to technical issues or other factors beyond your control. It is important to note that sensor status and service suspension are separate matters.
If you notice that a sensor is currently offline or experiencing any issues, we encourage you to reach out to our dedicated support team. Our support staff will assist you in diagnosing and resolving the problem promptly. Rest assured that resolving sensor issues does not depend on the status of your invoice. We are committed to providing you with reliable and accurate data from our sensors, and our support team is always available to address any concerns you may have.
For any questions not covered here, please contact us: email@example.com