Using Pulsa

Best practices, tips & tricks, troubleshooting, and how to replace batteries

Low Battery, Low Voltage and Critical Battery Feature FAQ

How can I determine the battery status of my sensor?

Sensor battery level can be found on the sensor detail's page. Located near the last seen time, the battery icon will display one of three options:
Good: Battery is in a good state

Low: Battery is in a low state and replacement is recommended

Unknown: Battery level for this sensor is unsupported. Some legacy sensors are not compatible with our low battery and low voltage features.

Additionally, an Autogenerated Task will be created for any sensor with a battery in a low state to notify that battery replacement is needed

Why is there a task for low battery?

A task is automatically created whenever a sensor enters low battery mode to easily address hardware that requires battery replacement.

To learn more about Tasks, check out our Task FAQ.

What is a low voltage period?

During low voltage periods, the sensor experienced an unexpected low voltage, which may cause inaccurately low readings. This is more likely when the battery is low and/or in cold conditions.

If this occurs frequently, replacing the battery will likely improve performance.

A low voltage period is indicated on the sensor's trends graph by the cross hatched pattern.

What kind of battery should I use for replacement?

Batteries can be purchased through Pulsa or third party vendors and stores.

More information on sensor batteries is available Here.

Critical battery: Why am I seeing this on my Pulsa Link?

Older legacy links do not support the low battery feature. Instead, the low battery status will show as "unavailable" on the dashboard.

However, older legacy links do have a critical battery feature, which will display as a yellow message over the sensor graph. A critical battery mesage will display once the battery is near end of life.

Both newer and older legacy links support both the low battery and critical battery features.