Identifying the issue: Out of Bounds

• Link reporting unstable measures will display a yellow border and an "out of bounds" message in your main sensor list
• Links with out of bounds, or unstable measures can also be searched for by filtering for "reading errors" under the Pulsa Filter by menu

Troubleshooting: Out of Bounds

• Inspect the Out of bounds measures by clicking : "Fix out of bounds"
• Here, you will find details on the time and value of the unstable measures received
• The out-of-bounds value received should be very close to your current input range values.
• For example, when using a Link and a device with a 4-20mA output, all telemetry systems assign 0-100% value range:
  i.e. 4mA= 0 and 20mA= 100%.
• The 4-20mA device your Link is currently connected to may actually be operating in a 3.98-20.23mA range. This range is very close to 4-20mA, but slightly under/over. Receiving measures outside of normal range may cause issues with other telemetry providers, but Pulsa reports the exact measurement value given. This can be used to correct the input range, and accommodate a sensor that may slightly misbehave (very common), i.e. a sensor with a range of 3.98-20.23mA.
• In the case of the sensor mentioned above (i.e. a sensor with a range of 3.98-20.23mA.), 3.98mA could be set to equal 0% and 20.23mA could be 100% (adjusting alerts shouldn't be necessary, users often have to adjust their input, but their output would likely stay the same (0-100% , empty - full height)
• For all measures in between your range, the Link will operate as normal, but when the tank is very close to empty, or completely full, you may need to adjust your profile slightly to ensure all acceptable values are included in your range.
• The two most common cases you will see an "out of bounds" message is when your tank is empty, or right after a fill. As noted above, the device connected to your Pulsa Link may be operating slightly above or below the selected range, and may just need a small adjustment to ensure all acceptable ranges are included.

Note: If the out-of-bounds value you are seeing is very far off from your current input range, confirm the following: 1. your Pulsa Link and third-party sensors are actively connected. 2. your third-party sensor is working as expected. Inspect the third-party sensor for signs of damage or low/ dead battery. 3: Contact Pulsa support if the issue persists or does not resolve in steps 2 or 3.

Note: The Pulsa Link will display the last stable and in-bounds measurement it received. This measurement is only accurate at the time it was received. If time has elapsed since this measurement, this measurement should no longer be considered accurate.

Resolving the issue: Out of Bounds

• Click out of the "Fix out of bounds" panel, and select "Manage" on your selected sensor's page.
• Select "Link Profile"
• Select "edit profile"
• Update your Link profile input ranges to include the values seen in the out of bounds message
• Select " Update Link profile" to save
• Note: The Link will ask you to reselect it's product once more to confirm any changes. This is done by selecting "Connect Product", searching for the previously connected product and saving changes with "Confirm connection"
• Your Link will then display "Waiting for a reading", before updating to a new measure.
• Your new measure should match with the expected value of your gauge or digital display (if available)

If steps above are followed but issue persists, or if you have any questions, please contact Pulsa Support via phone (916) 579-7267 or email: support@pulsasensors.com

Identifying the issue: Unstable Measures

• Link reporting unstable measures will display a yellow border and an "out of bounds" message in your main sensor list
• Links with out of bounds, or unstable measures can also be searched for by filtering for "reading errors" under the Pulsa Filter by menu

Troubleshooting: Out of Bounds

• Inspect the Unstable input measures by clicking : "Read more"
• Here, you will find details on the time and the unstable measures received

Troubleshooting: Unstable Input

• An Unstable input is most commonly seen for the following reasons:
  Your Pulsa Link device is not yet connected to any third party device
• Your Pulsa Link device has a failed connection with the third party sensor. If hard wiring, inspect the wiring/ installation. If using a Pulsa custom connector, confirm the connector is securely attached, and prongs are making contact with the Pulsa Link/ third party device
• Your third party device may be misbehaving/ experiencing an issue. A third party device with a low battery or evidence of issue (i.e. broken/ black display/ visible damage) may report unstable measures. The Pulsa Link will be unable to report normally until the above issues have been corrected.

Your new measure should match with the expected value of your gauge or digital display (if available)

If steps above are followed but issue persists, or if you have any questions, please contact Pulsa Support via phone (888)-259-1163 or email: support@pulsasensors.com

Resolving the issue: Unstable input

• Ensure your Pulsa Link is correctly installed to your third party device.
• Whether using a custom connector or hard wiring, ensure the connection is active, and any necessary wires/ connections are making contact.
• If your third party device displays evidence of issue (visible signs of damage, broken/ blank display/ low battery). correct these issues first to ensure stable values are received to the Link.

If steps above are followed but issue persists, or if you have any questions, please contact Pulsa Support via phone (888)-259-1163 or email: support@pulsasensors.com