Troubleshooting sensors not receiving readings
If you are not receiving any readings, or are receiving readings inconsistently, verify that your sensor is located in an appropriate location.
For best performance, place your sensor in line of sight of your gateway if possible.
Avoid thick masonry or steel walls for optimal gateway/ sensor signal service.
Troubleshooting differential pressure sensors
Negative values showing up on the sensor dashboard
High and low-pressure lines are crossed: Confirm that the liquid phase is plumbed to the high side and the gas phase is plumbed to the low side. If the lines were crossed, the sensor may have been damaged in the process.
Values not changing
Valve configuration: Confirm both the high and low-pressure lines are open and the equalization valve is closed (if open).
Lines blocked: Blow out lines and confirm no blockage.
Damaged sensor: Remove all fittings from the sensor and look for signs of damage on the sensor diaphragm.
Erratic values
Leak present: Leak check the plumbing to sensors and valves.
Infrequent/ No readings
Gateway issue: Ensure the gateway is powered and showing a green light. Move the gateway within a 20ft line of sight, and wait 30 minutes for new readings.
Values slightly off
Software adjustment in Pulsa App: Adjustment factor: Sensor> Manage> Adjustment factor.
Adjust product settings: Sensor> Tracking > [Product Name]
Battery Issues
When you are seeing issues with your sensor not being seen by the gateway an easy check would be to double-check the battery bracket. If the battery bracket might be bent, it will cause the sensor to not turn on or give off any readings.
Troubleshooting high pressure sensors
Inaccurate high pressure or headspace sensor readings
If you are receiving inaccurate high pressure or headspace sensor readings, the sensor may be installed incorrectly. Reinstall and confirm proper installation to determine the sensor itself is not the cause of inaccurate readings.
Troubleshooting industrial scales and weight tiles
Inaccurate/ incorrect readings
Firstly, confirm weight scale or tile is set on even surface and all feet are touching the ground.
An industrial scale may read differently than expected if the container weight may need adjusting. The container weight should align with the weight of your empty container, along with any added accessories placed on the scale that should not be included in the total product weight i.e. feet, safety rings, chains, etc.
If the container weight is missing, or is lighter than actual, your scale will report level measures higher than expected.
If the container weight is higher than actual, your scale will report level measures lower than expected.
To fix this issue, inspect your scale's container weight under the "Manage" panel of your sensor detail's page. Edit and correct the container weight if necessary.
For a detailed guide on adding container weights, check out the guide below: