If your Frontier isn't displaying its expected GPS position, or the reported position appears inaccurate, use the troubleshooting steps below to identify possible causes.

My Frontier isn't reporting a GPS position

If your device is not displaying positioning information:

1. Confirm the device is powered on.

Frontier cannot capture new positioning information while powered off.

1. Confirm GPS is enabled.

Open the device's Manage panel and verify that GPS is enabled.

1. Allow time for the device to report.

After enabling GPS or registering a new device, allow 12–24 hours for positioning information to become available.

1. Check cellular connectivity.

Frontier requires a successful cellular upload to communicate updated positioning information to Pulsa.

If the device is unable to connect, new positioning information may not appear until its next successful upload.

1. Confirm firmware compatibility.

GPS requires Frontier firmware version 5.5 or later.

My Frontier's GPS position appears inaccurate

GPS positioning may be affected by environmental conditions and device placement.

Buildings, metal structures, tanks, and other obstructions may reduce positioning reliability.

To investigate:

1. Open the Frontier's location information.
2. Review the reported coordinates on the map.
3. Check the accuracy radius associated with the position.
4. Compare the position with the device's known physical installation site.

A larger accuracy radius indicates greater uncertainty about the device's position.

If your manually assigned Location is more accurate, you can retain that Location rather than accepting the suggested GPS position.

My Frontier's position is outdated

Frontier checks for position changes during its regular upload check-ins.

Performance mode > Position check frequency

High Performance > Every 1 hour

Low Power > Every 12 hours

If your device has recently moved, allow time for its next successful check-in.

If on-site, the Frontier can be power cycled to trigger a new location check.

My Frontier is showing "Location not confirmed by GPS"

This message may appear when the device has not been able to establish a confirmed GPS position and no other Location information is available.

Confirm that:

• The device is powered on.
• GPS is enabled.
• The device has cellular connectivity.
• Sufficient time has passed for the device to report.

If previous positioning information exists, Pulsa may continue displaying the most recently available Location or Position.

My Frontier's position differs from its assigned Location

This may happen if:

• The device has been physically moved.
• The assigned customer Location is incorrect.
• The reported GPS position has limited accuracy.

Review the GPS accuracy information and verify the device's physical location before updating the assigned Location.

Still need assistance?

If you've completed these troubleshooting steps and your Frontier still isn't reporting as expected, contact support@pulsasensors.com.

Include your device's hardware ID, the expected installation Location, a description of the issue, and any relevant screenshots to help our team investigate.